Knowledge Base

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Knowledge Base

FAQs

FAQs

Find answers to commonly-asked questions we get from our customers here. Chances are, we have an answer for that...

Repairs

Will Accel-RF do onsite repairs?

How do I contact Accel-RF for an emergency repair?

How do I ship hardware back for repairs?

What’s the process for requesting a hardware repair?

New Products/Sales

Where can I find the latest catalog of products?

How do I buy an upgrade or buy new products/services from Accel-RF?

Integrations

What fixtures do Accel-RF systems take?

What packages does Accel-RF support?

Customer Service & Support

How can I find my local representative's contact information?

Can Accel-RF ship internationally?

When will Accel-RF respond to my customer service inquiry?

How do I check my new purchase order status?

System Maintenance

Do I need an Uninterruptible Power Supply (UPS)?

How do I power off/power on the system?

What certifications does your system have?

What are my lab requirements needed to install the test systems?

What do you recommend as preventative maintenance?

How often are the calibration intervals for Accel-RF equipment (and how do I do it?)

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Equipment Warranty/Maintenance Agreements

Are there any new or additional maintenance/support levels offered by Accel-RF?

What does a Maintenance Agreement cover?

What is the difference between a warranty and a maintenance agreement?

What if my system is outside the warranty?

How can I check my warranty status?

How long does my warranty last?

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